FAQ

Orders

  • What is the availability status of items on the site? 

    All items displayed on the Akris.com e-boutique are available for purchase. However, as our inventory is shared with select Akris boutiques, there may be rare instances where an item is sold at the same time in-store and online. In such cases, our customer service team will contact you promptly. If your size is currently unavailable, we invite you to click on “Get notified” to receive an email as soon as it’s back in stock. You can also reach out to us directly via the Contact Us page — we are happy to assist you.
  • How can I get assistance with my online order? 

    Simply get in touch with our Customer Service team by phone or email. You’ll find all contact details in the Contact Us section.
  • I just placed my order but haven’t received an order confirmation. What should I do? 

    The confirmation email may take a few minutes to arrive. Please also check your spam or junk folder, as it may have been filtered there depending on your email settings. 

     If you still haven’t received anything after a short while, feel free to reach out to our Customer Service team via the Contact Us section. 
  • How can I cancel or modify my order? 

    Please contact our Customer Service team as soon as possible. You’ll find all details in the Contact Us section. 

     We will do our best to accommodate your request. However, once an order has been placed, we cannot guarantee that it can be changed or canceled immediately. If processing has already begun, you may still return the item for a refund once it has been delivered. 
  • Can I use a gift card or store credit while shopping online? 

    Gift cards purchased on akris.com can be redeemed exclusively online. At this time, Akris boutique credits and gift cards issued in-store cannot be used for online purchases. For detailed conditions of use, please refer to the information provided with your card.

Gifts

  • Will my order be gift-wrapped? 

    Yes. You can select complimentary gift wrapping during checkout. All purchases are elegantly packaged in a signature Akris box — perfect for gifting.
  • Can I include a personalized gift message with my purchase? 

    Yes. During checkout, you have the option to include a gift card with your order. 

    You can either write a personalized message or request a blank card to handwrite your own. 
  • Will my gift order include the price of the items? 

    No. If you select “gift wrapping” during checkout, your order will be treated as a gift. The prices of the items will not appear on the packing slip included in the shipment.

Delivery 

  • Refer to Shipping & Returns page

    Click here to discover more about shipping and returns

Payment 

  • Which payment methods do you accept? 

    We accept the following payment methods on akris.com: 

    • Visa 
    • Mastercard 
    • American Express 
    • Diners Club 
    • PayPal 
    • Shop Pay 
    • Google Pay 
    • Apple Pay 
    • Meta Pay 

    All transactions are secured and encrypted for your protection. 
  • Can I use multiple payment methods for one order? 

    At this time, we only accept one form of payment per order.
  • Is my payment secure? 

    Yes. All transactions on akris.com are processed in a secure environment. The padlock icon in your browser and the “https” in the web address confirm that your connection is encrypted. 

    In addition, Akris has implemented strict security measures to protect your personal and payment information from unauthorized access or misuse. 
  • Can I place an order using a bank card that is not my own? 

    Yes. You may use someone else’s card to place an order — just make sure to enter the correct billing address associated with that card during checkout.
  • When will my credit card be charged? 

    Your card — or selected payment method — will be charged once your order has been accepted and confirmed.

Returns & Exchanges 

  • Refer to shipping & returns page

    Click here to discover more about shipping and returns

Account 

  • Why should I create an account on akris.com? 

    Creating an account offers you a more personalized and seamless shopping experience. With your Akris account, you can: 

    • Access your information anytime, from any device 
    • Create and manage your personal wishlist 
    • Store and update your address book 
    • View your order history 
    • Update your personal details  

    It’s the easiest way to keep everything in one place. 
  • How do I log in if I’ve forgotten my password? 

    Click on “Account” at the top right of the akris.com website, then select “Forgot password?” Enter the email address linked to your account, and you’ll receive an email with instructions to reset your password.
  • How do I make changes to my akris.com account? 

    Simply sign in to your account. Using the menu on the right, you can: 

    • Change your email address or password 
    • Edit or delete saved shipping addresses 

    Your information can be updated at any time for a seamless shopping experience. 

Products 

  • Where else can I purchase Akris products? 

    You can find Akris collections at our boutiques and through selected retail partners worldwide.Visit our boutiques page for a complete list of locations, including opening hours and contact details.
  • Why can’t I find a specific item on the website? 

    Each Akris boutique and retail partner curates its own selection. The assortment on akris.com reflects the styles currently available in our online inventory. As our collections are regularly updated, we encourage you to check back often or contact our Customer Service for assistance in locating a specific item.
  • How do I find an item on the website? 

    Use the Search function at the top left of the screen to look for specific items, categories, or keywords. If you need assistance, our Customer Service team will be happy to help you - just visit the Contact Us section.
  • Does Akris offer customization services? 

    For bespoke requests or customization options, please contact our Customer Service through the Contact Us page.You are also warmly invited to visit one of our Akris boutiques, where our team will be happy to assist you personally.
  • Can you give me more information on CITES? 

    Some of our pieces crafted from precious exotic materials (such as crocodile, python, or lizard) are subject to international regulations. These items cannot be taken out of the country of purchase without a CITES certificate (Convention on International Trade in Endangered Species of Wild Fauna and Flora). 

    Upon request, this certificate can be issued by your Akris boutique and may take several weeks to process. Please note: the certificate is valid for a limited time, and you may need to renew it through your local authorities if you plan to travel again with the item. We recommend checking with the relevant authorities to confirm whether any exceptions may apply.