Return & Refund Policy

Last Updated: [05.10.2026]

At Akris, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms set forth in this Return & Refund Policy.

1. Return Eligibility

Products purchased through the Akris online store may be returned within fourteen (14) calendar days from the date of delivery.

To be eligible for a return, items must:

• Be unworn, unused, unwashed, and unaltered;
• Be returned in their original condition;
• Include all original tags, labels, packaging, accessories, authenticity cards, and accompanying materials;
• Show no signs of wear, damage, staining, odors, or deterioration beyond what is necessary to inspect the product.

Akris reserves the right to refuse any return that does not comply with these requirements.

2. How to Request a Return

1. Log into your customer account using the email address used to place the order.
2. Navigate to My Account > Orders.
3. Select the order and item(s) you wish to return.
4. Select the applicable return reason.
5. Submit your return request.

All return requests are subject to review and approval by Akris. Once approved, return instructions and, where applicable, a prepaid return shipping label will be provided.

Items returned without prior authorization may not be accepted.

3. Complimentary Return Shipping

Akris provides complimentary return shipping for eligible returns approved in accordance with this Policy.

Returns must be shipped using the instructions provided by Akris. Akris is not responsible for items lost, damaged, or delayed during return transit when the provided return instructions are not followed.

4. Final Sale and Non-Returnable Items

The following items are not eligible for return, exchange, cancellation, or refund:

• Customized, personalized, or made-to-order products;
• Products identified as Final Sale;
• Products purchased from designated Sale or Private Sale collections;
• Products discounted by 60% or more, where indicated;
• Any products identified as non-returnable at the time of purchase.

Applicable restrictions will be displayed on the relevant product page and/or during checkout.

5. Exchanges

Akris does not currently offer automated exchanges through its website.

Customers wishing to exchange an item should submit a return request for the original item and contact Akris Customer Care regarding the desired replacement item.

All exchanges remain subject to product availability and approval by Akris. Availability of replacement items cannot be guaranteed.

6. Inspection of Returned Merchandise

All returned merchandise is subject to inspection upon receipt.

If a returned item does not meet the return eligibility requirements outlined in this Policy, Akris reserves the right to:

• Reject the return;
• Return the item to the customer at the customer's expense; or
• Apply any reduction in refund value permitted under applicable law.

7. Refunds

Once a return has been received, inspected, and approved, a refund will be issued to the original payment method used for the purchase.

Refunds are generally processed within five (5) business days following approval of the return. The time required for funds to appear in the customer's account may vary depending on the payment provider or financial institution.

Unless otherwise required by applicable law:

• Original shipping charges are non-refundable;
• Express shipping charges are non-refundable;
• Gift wrapping fees and other optional service charges are non-refundable.

A refund confirmation email will be sent once the refund has been processed.

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact Akris Customer Care as soon as reasonably possible after delivery.

To assist in reviewing your claim, you may be asked to provide:

• Your order number;
• A description of the issue;
• Photographs of the product and packaging.

Akris reserves the right to investigate all claims before authorizing a refund, replacement, repair, or other remedy.

9. Gift Returns

If you received an Akris product as a gift and wish to return it, please contact Akris Customer Care.

Proof of purchase or sufficient order information may be required before a return can be processed.

10. Fraud Prevention and Abuse

Akris reserves the right to refuse returns, refunds, exchanges, future orders, or customer accounts where there is evidence of:

• Fraudulent activity;
• Abuse of return privileges;
• Suspicious purchasing activity;
• Resale activities;
• Violation of this Policy.

11. Statutory Consumer Rights

Nothing in this Return & Refund Policy limits, excludes, or modifies any mandatory statutory rights that may apply under the laws of the customer's country, state, province, or territory of residence.

Where applicable consumer protection laws provide rights that are more favorable than those described in this Policy, such statutory rights shall prevail to the extent required by law.

12. International Orders

Akris operates and ships to multiple countries and regions worldwide. Return eligibility, refund procedures, and customer rights may vary depending on the destination country and applicable local laws.

Customers remain responsible for any taxes, customs duties, import charges, or other governmental fees that are non-refundable by the relevant authorities, except where otherwise required by applicable law.

13. Contact Information

For questions regarding returns, refunds, or exchanges, please contact:

Akris Customer Care
Email: ecom@akris.com

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