Shipping & Returns

Shipping

  • How much does shipping cost? 

    Free shipping on all orders over CHF 1'000. Shipping costs of CHF 20 for orders under CHF 1'000. Returns are free of charge. Kindly note that shipping charges are not refundable in case of a return.  
  • Is a signature required? 

    At checkout, you can choose whether a signature is required upon delivery. If selected, the parcel will be released once it has been signed by the client.
  • Can I change my address or modify my order after it ships? 

    In most cases, we’re unable to modify an order or update the address once it has shipped. If your package is already in transit, please contact UPS with your tracking number to request a re-delivery or re-direction. 

    If your order has not yet shipped, please reach out to Akris Customer Service promptly. Our team will gladly review your order and assist with any available modifications before dispatch. 
  • Could You Deliver to a PO Box or Mailbox?  

    For security and logistical reasons, Akris does not process any orders requesting delivery to a collection center for international shipments or to a P.O. Box. All Akris packages are delivered by local couriers to the address provided on the order. If you have any questions about our delivery policies, please contact our Customer Service team for assistance.
  • What if I want to send an order as a gift?  

    We offer complimentary gift wrapping, and we can leave the order slip out of the box upon request. Please leave us a message in the Comments section during checkout to request this service.

Returns & Exchanges 

  • How do I return an item? 

    To request a return, please follow these steps:

    1. Sign in to your account

    Sign in using the email address used to place your order. If you do not have an account, create one using the same email address so your order can be displayed.

    2. Find your order

    Go to My Account > Orders and select the order containing the item you would like to return.

    3. Select your item(s)

    Choose the item(s) you wish to return and select the reason for your return from the dropdown menu.

    4. Submit your return request

    Submit your request for review.

    What happens next?

    Our team will review your return request. Once approved, you will receive an email with the return instructions and, where applicable, a prepaid return shipping label.
  • What is your Return and Exchange policy?

    Full-priced items can be returned or exchanged within 14 days of the date of delivery. Items must be in new condition: unwashed, unworn, unaltered, and with tags attached. Akris reserves the right to refuse the return of any merchandise that does not meet the above requirements.  

    Customized items and items marked at 60% off are final sale. 

    In the case of a return or exchange, original shipping charges are not refundable.  
  • How do I exchange an item? 

    At this time, we are unable to offer an automated exchange service. However, requesting an exchange is simple — please follow the steps below:

    Submit a Return Request: Sign in to your account and select "Orders." Choose the order that contains the item you wish to exchange, then select that item to begin your return.

    Select Your Reason: Choose the standard return option, and kindly indicate in the notes field that you would like to exchange the item.

    Contact Us: Reach out to our Client Service team via our contact form or by email immediately after submitting your request, so we may confirm stock availability and secure your new item.

    Once your original garment has been received and inspected at our facility, your exchange order will be processed and shipped.
  • When will I receive my refund? 

    Upon receiving and accepting your return, a refund will be processed to your original payment method, and you will receive a return confirmation email. Please note refunds may take 3-5 days to appear in your account.
  • Where can I find my order number? 

    Your order is a 7-digit code ending in “CH” (ex. 12345CH) and can be found in your order confirmation email.
  • I received a damaged or faulty item. What should I do? 

    Please contact our Customer Care team for assistance. If possible, include your name, order number, and a photo of the damaged item.
  • How do I return or exchange an item I received as a gift? 

    Please contact our Customer Service team for assistance and include the name of the person who purchased the item for you.

Delivery & Tracking 

  • When will I receive my order? 

    Approx. 3–5 business days from the time your order is placed (customized products are delivered within 3–4 weeks). If you require delivery by a specific date, please contact our customer service team, and we will do our best to accommodate your request.
  • How can I track my order? 

    Once your order has been processed, you will receive a confirmation email with the tracking number confirming your order has been shipped.  

    You can also track your order by logging into your Account here . If you cannot find your tracking information, feel free to contact our  Customer Care  team for assistance.  
  • Can You Deliver to My Hotel? 

    Yes, we can deliver your order to your hotel.

    When placing your order, please enter the hotel name and address as the shipping address. In the order comments, please also include:

    • Your check-in and check-out dates
    • The name on the hotel reservation, if different from the name on the order

    Our Customer Care team will coordinate the shipment according to your stay. If delivery within your requested timeframe is not possible, we will contact you before processing your order.
  • What should I do if my order has not been delivered yet or is lost? 

    Please contact our Customer Service  team for assistance. Include your name, order number, and a timeline of the missing or delayed package.